Responsible Play & Wellbeing

Responsible Play with Raffolux

Raffolux's online free draws are not regulated by the UK Gambling Commission, however the team at Raffolux are committed to promoting and upholding socially responsible play on our platform. The welfare of our members is of the utmost important to us, and we continually strive to ensure that our members play only within their means and in a healthy manner.

We want our players to use our website as an occasional flutter, where they have the chance fantastic prizes while supporting great causes. Playing online free draws can be addictive, and so this page contains useful links and advice for our players.

We design our free draws in a responsible manner to ensure that they do not have a distinct appeal to vulnerable groups or those who are underage. We understand the vast majority of players play responsibly and within their means, however, it is our responsibility and duty to provide support and curtail any problematic or excessive play. We are here to support our customers and make sure they play responsibly, and that they are always in control of their play.

Signs of a problem

Treating free draws as a way of making money, rather than a source of entertainment
Attempting to chase losses or playing free draws to escape financial difficulty
Spending money and time beyond your means
Selling possessions and borrowing money in order to keep playing free draws
Unable or struggling to manage or stop playing free draws

Actions we will take

If you feel like your play has become problematic (or for any reason at all), you can self-exclude yourself from the Raffolux website. You just need to get in contact with us using email at support@raffolux.com or the live chat function in the bottom right of the screen, and we will close your account for the requested time period, as well as permanently.
If we see or perceive there to be any signs of excessive play, we will get in touch with you to check on your wellbeing.
If we believe that you are playing excessively or beyond your means, we may close your account with an explanation.
We cap the tickets a player can purchase on every free draw to avoid heavy spending.

More actions that you can take

You may find it helpful to track of the amount you have spent playing free draw or skill-based competition websites
There are a number of treatment centres in the UK that may be of help, especially if you feel like your behaviour has got out of control. Gordon Moody, available at https://gordonmoody.org.uk, have treatment programs and counselling support available.

Wellbeing

We have been working with our partners at Mental Health UK to make support available to our members. If you feel like you want to access guidance on your mental health, then please visit the following links recommended by Mental Health UK to support our members: