Help & FAQs
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The team at Raffolux are committed to promoting and upholding socially responsible play on our platform. The welfare of our members is of the utmost important to us, and we continually strive to ensure that our members play only within their means and in a healthy manner.
We want our website to be seen as an occasional flutter, where players come together for the chance to win fantastic prizes while supporting great causes.
We design our raffles in a responsible manner to ensure that they do not have a distinct appeal to vulnerable groups or those who are underage. We understand the vast majority of players gamble responsibly and within their means, however, it is our responsibility and duty to provide support and curtail any problematic or excessive play. We are here to support our customers and make sure they play responsibly, and that they are always in control of their play.
These are just some of the markers, and further information about the signs of a gambling problem and support can be found on the GambleAware and GamCare websites
We have been working with our partners at Mental Health UK to make support available to our members. If you feel like you want to access guidance on your mental health, then please visit the following links recommended by Mental Health UK to support our members: